> ## Documentation Index
> Fetch the complete documentation index at: https://docs.polymet.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# When you run low or run out

> Every message Polymet shows when credits are low, used up for the day, or gone, and what to do about each.

Polymet warns you when credits get low and stops new generations when they run out. Nothing is ever billed past zero.

## Running low

When your organization has fewer than 100 credits left:

* The credit count turns red. Its tooltip says "Your credits are running low".
* On the canvas, a line under the balance reads "Your credits are running low." with **Buy credits** and **Upgrade Plan**.

You can keep generating. A credit pack or a bigger plan stops you from hitting zero mid-project.

## Out of credits

When the balance reaches zero, the count's tooltip says "Your organization ran out of credits", and the next generation is blocked. The chat shows:

> Your organization is out of credits. Upgrade your plan to keep generating.

* **Upgrade** opens the plans. Above them a banner reads **You're out of credits** — "Your credit balance is at zero. Upgrade your plan to keep generating."
* **Buy credits** opens a credit pack. It shows only on plans that can buy packs: Keep Alive, Pro and Team.

On the Free plan, your 500 free credits come back on the **Free credit refill** date shown in Settings > **Plans & Credits**.

## Daily free limit reached

Free credits can be spent at most 250 a day. If those are used up and your organization has no paid credits, the chat shows:

> You've used today's free credits. They reset tomorrow — upgrade or buy credits to keep generating now.

This is not an empty balance. You still have free credits; you can spend them again from 00:00 UTC.

* **Upgrade** opens the plans with the banner **Daily free limit reached** — "You've used your 250 free credits for today. Upgrade to keep generating now." A pill shows how many credits you still have, for example "237 credits left · usable tomorrow".
* While you have plan credits or credit pack credits, this message does not appear: once the day's free credits are used, generations draw on those instead.

Quick questions stop answering themselves in this state. The panel says "Auto-continue is paused: today's free credits are used. Answer and submit once they reset." When the balance is at zero it says "Auto-continue is paused: your organization is out of credits. Answer and submit once you have credits."

## Queued messages

Sending a message to the queue checks credits too. With none left you see "Not enough credits to queue your message" and the plans open.

## Fixing errors stays free

Generations that fix errors cost nothing and are not stopped by the daily limit. They do need a balance above zero to start.

## Who can fix it

Only organization admins can upgrade or buy credits. A member sees "Only organization admins can manage billing" on the plan buttons and "Only organization admins can buy credits." in the credits dialog. Ask an admin, or see [Invite your team](https://docs.polymet.ai/team/members.md) to find out who they are.

## Related

* [Buy more credits](https://docs.polymet.ai/plans/buy-credits.md) — credit pack sizes and prices
* [Change or cancel your plan](https://docs.polymet.ai/plans/change-or-cancel.md) — move to a bigger plan
* [How credits work](https://docs.polymet.ai/plans/credits.md) — free credits, the daily limit, spend order


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