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Invoices, payment methods and billing details live on a billing page hosted by Stripe, which Polymet opens for you. Only organization admins can open it.
The Manage plan dialog

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Invoices and billing details

  1. Go to Settings > Plans & Credits and click Manage.
  2. In Manage plan, choose:
    • Invoices & payments — every invoice and receipt, including credit pack purchases, and your saved payment methods.
    • Edit billing information — the details printed on your invoices, such as the name and address.
These rows unlock after your organization’s first purchase. Until then the dialog says “Billing settings become available after your first purchase.” On Enterprise, billing is set by your contract and these rows are disabled. Use Book a support call instead.

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When a payment fails

If a payment does not go through, a red banner appears at the top of Polymet: “Payment failed, update payment method to continue using Polymet”. Go to billing settings takes you to Settings > Plans & Credits, where a box titled There’s a problem with your payment shows:
  • the date the payment started failing
  • the unpaid amount and the date it was issued
  • what happens next
Your card is retried up to 4 times over 14 days. During that time:
  • Your plan, its features and the credits you already have keep working.
  • New plan credits do not arrive until a payment succeeds.
  • Free credits still refill on schedule.
If every retry fails, the plan is canceled and your organization moves to Free. Credits you already have stay until they expire.

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Fix it or stop

  • Update payment method opens the billing page, where you can add a new card or pay the failed amount. Once the payment succeeds, the banner goes away and the credits for the paid period arrive.
  • Cancel now ends the plan straight away and stops the retries. The dialog Cancel your plan now? asks you to confirm; Keep my plan backs out. Credits you already have stay until they expire. To come back later, pick a plan again.