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You change your organization’s plan from the plan cards, and cancel it from Manage plan. Only organization admins can do either; members see the buttons disabled with “Only organization admins can manage billing”.

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Where to find the plan cards

  • Settings > Plans & Credits, under Change your plan.
  • Upgrade Plan in the profile menu, which opens the same cards.
Each paid card has a menu of plan sizes, listed by monthly credits. Pick a size, choose Monthly or Yearly at the top, then click the card’s button. The button names what will happen: Upgrade to Pro, Upgrade current plan, Downgrade to Pro, Downgrade current plan, Switch to yearly or Switch to monthly. The plan you are on reads Current plan.

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Upgrade

  1. Pick a bigger size, or the Team card.
  2. Click the upgrade button. A checkout page shows the amount before you pay.
  3. Pay. Back in Polymet you see Payment successful after a first purchase, or Payment approved after a plan change, and the new plan shows a moment later.
From the Free plan, the checkout charges the plan’s full price. From a paid plan, you pay only the difference between the new price and the highest price you already paid this month or year, and the extra credits arrive right away. Your renewal date stays the same, and the next renewal charges the new price. If you already paid for this level earlier in the same period, there is nothing to pay. A dialog titled Switch to Pro now? or Switch to Team now? says so; click Switch now and the change applies at once, with no new credits.

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Downgrade

  1. Pick a smaller size, or the Pro card when you are on Team.
  2. Click the downgrade button.
  3. The dialog Downgrade your plan? says what changes and when. Click Downgrade.
Nothing is charged and nothing changes until the end of the period you paid for. On that date the smaller plan starts, with its lower price and fewer monthly credits. Credits you already have stay until they expire. The plan card shows Changing to the new plan with its date. If you upgrade while a downgrade is waiting, the dialog This replaces your scheduled change asks you to confirm. Click Continue to payment to upgrade and drop the downgrade, or Keep my scheduled change.

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Monthly to yearly

Choose Yearly at the top of the cards, then Switch to yearly. A checkout page shows the full yearly price. Yearly costs the same as 10 months, so you get 2 months free. You pay the full year at once and there is no refund for the rest of your current month. Credits from the monthly plan stay until they expire. The year’s credits then arrive in monthly batches. See How credits work.

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Yearly to monthly

Choose Monthly, then Switch to monthly. The dialog Switch to monthly billing? confirms that nothing is charged and nothing changes yet: you keep the year you paid for, including the batches still to come, and monthly billing starts when the year ends. Click Switch to monthly, or Keep yearly to stay.

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Cancel

  1. Go to Settings > Plans & Credits and click Manage.
  2. In Manage plan, click Cancel plan.
  3. Polymet offers Keep Alive first, in a dialog titled Keep your published work online for $8/month? Choose one:
    • Switch to Keep Alive — move to Keep Alive instead of Free. See below.
    • Continue to cancel — go on to the cancellation page and confirm there.
    • Never mind — close the dialog and keep your plan.
If a plan change is already scheduled, the dialog is titled You already have a plan change scheduled instead, and Continue to cancel replaces that change. After you cancel, your plan runs until the end of the period you paid for, and the plan card shows Plan will be canceled with the date. Then the organization moves to Free. Credits you already have stay until they expire. Your projects and polymet.app links stay online. What stops on Free: custom domains stop working, the Polymet badge returns on published apps, you cannot buy credit packs, premium models are locked, and code export is locked.

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Keep Alive

Keep Alive is for a project you have finished building but want to keep online. It costs $8 a month, monthly only, and appears only when you cancel. It keeps:
  • Custom domains working
  • Published apps without the Polymet badge
  • Credit packs available to buy
  • Premium models available
  • Code export, as a ZIP or to GitHub
It adds 300 credits a month on top of the 500 free ones. Keep Alive starts when your current plan’s period ends; nothing is charged before then. You see “Keep Alive starts” with the date. To leave Keep Alive, click Cancel plan again. You go straight to the cancellation page.

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Other ways out

  • Downgrade plan in Manage plan opens the billing page hosted by Stripe, where you can pick another plan.
  • If a payment is failing, Cancel now on the billing page ends the plan at once. See Invoices and failed payments.
  • On Enterprise, every plan button is disabled and Book a support call is the way to change your contract.